For purposes of this Privacy Policy:

• Personal Data: Any information relating to an identified or identifiable natural person.
• Usage Data: Data collected automatically from the Service infrastructure (e.g., page visit duration, IP address, browser type).
• Service Provider: Any third party that processes data on our behalf to facilitate or improve our mobile detailing service.
• Device: Any internet-connected device such as a computer, smartphone, or tablet used to access our Service.
• You / User: The individual accessing or booking our services.

When you interact with our Service or book a detailing appointment, we may collect:

• First and last name
• Email address
• Phone number (including mobile number used for appointment confirmations and SMS communications)
• Service address, city, state, and ZIP/postal code (for mobile detailing driveway service)
• Vehicle information (year, make, model, condition) relevant to detailing services
• Payment information (processed securely by a PCI-DSS compliant third-party processor; we do not store full card numbers)
• Personal preferences, specific package requests, and service comments

When you visit our website, we may automatically collect:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and mobile advertising IDs
• Cookie and similar tracking technology data

We may receive information about you from advertising platforms (e.g., Meta, Google), analytics providers, and public databases to the extent permitted by applicable law.

We use collected information for the following purposes:

1. To provide, operate, and maintain our mobile car wash and auto detailing services, including scheduling and fulfilling appointments.
2. To process transactions, bookings, and send related purchase confirmations and invoices.
3. To send administrative communications such as appointment reminders, technician arrival updates, and service notices.
4. To send promotional offers, seasonal discounts, and loyalty reward updates via email and SMS (subject to your opt-in consent).
5. To improve, personalize, and expand our services through customer feedback and reviews.
6. To comply with legal obligations, resolve disputes, and enforce our agreements.
7. To evaluate or conduct a merger, acquisition, or sale of all or a portion of our business assets.
8. To protect the rights, safety, and property of Ride N' Shine Mobile Auto Detailing, our customers, and the public.

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for processing your Personal Data includes:

• Performance of a Contract: When processing is necessary to fulfill your booked detailing package.
• Legitimate Interests: For fraud prevention, network security, and direct customer support.
• Legal Obligation: When required by statutory accounting, tax, or regulatory laws.
• Consent: For SMS/email marketing and cookie tracking. You may withdraw consent at any time.

6.1 Service Providers: We share Personal Data with trusted vendors who assist us in operating our business (e.g., payment gateways, scheduling CRM tools, SMS gateway providers, analytics platforms). These parties are strictly obligated to protect your data.

6.2 Business Transfers: In connection with a merger, sale, or acquisition, your Personal Data may be transferred to the acquiring entity with prior notice.

6.3 Legal Requirements: We may disclose your data if required by law, subpoena, or valid public authority requests.

6.4 With Your Consent: We may share information for any other purpose with your explicit prior authorization.

6.5 No Sale of Personal Data: We do NOT sell, rent, or trade your Personal Data to third parties for their independent marketing.

7.1 Consent: We send SMS messages only to individuals who have expressly opted in through our booking forms, quote requests, or verbal consent. Message frequency varies based on your appointment schedule. Standard message and data rates may apply.

7.2 Types of Messages: Messages may include appointment reminders, booking confirmations, technician ETA updates, promotional discounts, and satisfaction follow-ups.

7.3 Opt-Out: You may opt out at any time by replying STOP to any SMS message. You will receive a single confirmation message. For help, reply HELP or contact [email protected].

7.4 TCPA Compliance: Our SMS program strictly complies with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, FCC regulations, and CTIA Messaging Principles.

We retain your Personal Data only as long as necessary for the purposes outlined in this Policy, or as required by applicable law. Transactional records are retained for a minimum of seven (7) years for tax and accounting purposes. Marketing consent records are retained for five (5) years following the last interaction. Expired data is securely deleted or anonymized.

Our website uses cookies, web beacons, pixels, and similar technologies to remember your preferences, optimize booking flows, and analyze traffic. You may control cookie settings through your browser preferences. We honor Global Privacy Control (GPC) signals where required by law.

• Right to Know: Request disclosure of categories and specific pieces of Personal Data collected.
• Right to Delete: Request deletion of your Personal Data.
• Right to Correct: Request correction of inaccurate Personal Data.
• Right to Opt-Out: We do not sell or share Personal Data for cross-context behavioral advertising.
• Right to Non-Discrimination: Equal service quality regardless of exercising your privacy rights.

You have the right to access, rectify, erase, restrict, or object to processing of your Personal Data, and data portability. To exercise these rights, email us at: [email protected].

Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child has provided us Personal Data, please contact us immediately at [email protected].

We implement commercially reasonable technical, administrative, and physical safeguards (including TLS encryption in transit and strict access controls) designed to protect your data. In the event of a data breach triggering statutory notification obligations, affected individuals will be notified promptly.

Your Personal Data may be transferred to and processed in countries other than your own, including the United States. Where required by law, we use Standard Contractual Clauses or other lawful transfer mechanisms to ensure data protection.

Our Service may contain links to external third-party websites and social media platforms (including Facebook and Instagram). We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website. Continued use of our Service constitutes acceptance of any updates.

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us:

Disclaimer: This Privacy Policy is provided for informational and legal compliance purposes. © 2026 Ride N' Shine Mobile Auto Detailing. All rights reserved.